Concept build — Alcenova
Dispatching now · 3 trucks available No heat or no cooling? Request emergency service
Residential & light commercial

When it quits,
we move.

Same-day emergency service across the valley. Flat diagnostic fee, price quoted before we start, and a text when the truck is actually on its way.

Licensed & insured No overtime charges Price before we start
47minAvg arrival
24/7Emergency line
4.8Google rating
18yrIn the valley

Before you call

What's it doing?

Tell us the symptom and we'll tell you how urgent it is — including the things worth trying yourself first.

Dispatch

Get a truck out

Two fields and a time window. We'll text you when the tech is assigned.

Request service

Diagnostic fee $89 · waived with repair
Enter your name
Enter a valid 10-digit number
Enter the service address
47
Minutes to arrival
Request receivedJust now
Assigning a technicianChecking who's closest…
Tech en routePending
ArrivalPending
RM Ray M. · Lead Technician14 years · NATE certified · Truck 4

No surprises

What things cost

Published rates. You approve the price before a wrench comes out — never after.

$89Diagnostic visitWaived if you proceed with the repair
$0After-hours & weekend surchargeWe don't charge overtime. Same rate at 2am.
$180–$340Capacitor or contactor replacementMost common AC failure
$240–$520Ignitor or flame sensorMost common furnace no-heat call
$320–$700Blower motorDepends on unit and part availability
From $4,200Full system replacementQuoted on site with financing options

Maintenance

Stop paying for emergencies

Two tune-ups a year catches most failures before they strand you in July.

Basic

One system, one visit a year.

$14

per month

  • Annual tune-up
  • Filter changes included
  • 10% off repairs
  • Priority over non-members
Choose Basic
Most chosen

Comfort

Heating and cooling, twice a year.

$29

per month

  • Spring and fall tune-ups
  • Diagnostic fee always waived
  • 15% off repairs
  • Same-day priority dispatch
  • No overtime, ever
Choose Comfort

Property

Multiple units or light commercial.

$79

per month

  • Up to 4 systems covered
  • Quarterly inspections
  • 20% off repairs
  • Named account tech
  • Written equipment log
Choose Property

Reviews

From the valley

"Furnace died at 11pm in January with a newborn in the house. Truck was here in under an hour and there was no midnight surcharge. That's the whole reason I'm writing this."

DKDerek K.Vienna

"Two other outfits quoted me a full replacement. Dalton found a $240 part and said the unit had five years left. They talked themselves out of four grand."

SBSandra B.Parkersburg

"I manage six rentals. Having one tech who knows every unit and keeps a written log has saved me more time than I can put a number on."

ATAlan T.Marietta

Questions

Straight answers

Correct. Nights, weekends and holidays are billed at the same rate as a Tuesday afternoon. Systems don't fail on a schedule and we don't think you should pay a penalty for that.

A technician comes out, finds the fault, and gives you a written price to fix it. If you go ahead with the repair, the $89 comes off the bill. If you don't, you've paid $89 for an honest diagnosis you can take anywhere.

Only when repairing genuinely costs more than replacing. If your unit has years left, we'll say so and fix the part. Our techs aren't paid on commission, which is the only reason that promise means anything.

Our average arrival is 47 minutes inside the service area. During a cold snap or a heat wave that stretches, and we'll tell you a real window when you call rather than a hopeful one.

Diagnose Request service